SUPPORT

Terms Of Delivery and Privacy

Payments

*  Creditcards; Visa, American Express and Mastercard. (WorldPay)
*  PayPal


Delivery and cancellation

    *  Orders will be sent within 3 working days after your payment has been received. Untill your payment has been received, it is possible to cancel your order by sending an email to shop@greenhouse.tm
    *  If you did not recieve your order within 30 days after your payment has been recieved, you have the right to cancel your order (send an email to shop@greenhouse.tm). We will transfer you back the payment (including delivery costs) within 30 days.
    *  Orders placed on Saturday and Sunday can not be sent earlier than the following Monday.
    *  Greenhouse.tm will send you an confirmation email, once your parcel has been sent.
   
Returning Items and Guarantee

    *  You are always allowed to send back your purchased items within 7 days after receiving them.
    *  Delivery costs are always for your own charge. Parcels that are not stamped sufficiently will not be accepted.
    *  Items to exchange or items with a Guarantee Claim can also be dropped off at the store in Amsterdam. However, there are no refunds at the store itself.
    *  On all items a Factory Guarantee is applied. This guarantee will expire in case the items have not been used for their meant purpose, if they have been modified or injudiciously used.
    *  Always add a note to the box, regarding your wish or complaint, even if you have already discussed this with a store-employee. Please do not forget to write down your address and phonenumber.

Exchanging Items

    *  Items you are sending back, may not be damaged or used.
    *  In case of exchange, please write down the Item Numbers of the items you want in return, before sending your parcel.
    *  Delivery costs of the exchanged items will not be charged.



Refund

    *  Online orders have a '7-day refund' policy.
    *  You are always allowed to send back your purchased items within 7 days after receiving them. Items can however not be used or damaged. Add the request to return your payment, which will be returned within 30 days to the requested account.

Prices

    *  Prices are in Euro's unless stated differently.
    *  Prices per item are valid as long as it is on stock. Modifications are reserved.
    *  Prices are under reserve of fluctuations, typing- or programming mistakes.
    *  Prices in the 'Sale' department have a limited validity, which is stated with each item.

Items

    *  Images on the site can deviate from the actual item. In case of significant deviations, you will be contacted about this before sending the parcel. Deviations are under reserve.

Privacy

    *  We comply with the Dutch law: "Wet Bescherming Persoonsgegevens". Which means we will never use any personal information for other purposes then to process your order and payment.
    *  Your personal information will be saved for possible future orders. If you do not agree with this, please mail us with the request to delete your personal information.
    *  A cookie will be placed on your computer to recognize you on your next visit. You can turn of this option in the order-placement menu. If you are using a public computer this is highly recommended.
    *  Your IP-address will be saved but will only be used in case of abuse, on which we will contact the necessary authorities.

Contact Details

GREENHOUSE.tm
Keienbergweg 51
1101GA Amsterdam
The Netherlands

Tel. +31207163834
shop@greenhouse.tm
VAT no:  NL 12506 0592 B01

We comply with the Dutch law: "Wet Bescherming Persoonsgegevens". Which means we will never use any personal information for other purposes then to process your order and payment.

Your personal information will be saved for possible future orders. If you do not agree with this, please mail us with the request to delete your personal information.

A cookie will be placed on your computer to recognize you on your next visit. You can turn of this option in the order-placement menu. If you are using a public computer this is highly recommended.

Your IP-address will be saved but will only be used in case of abuse, on which we will contact the necessary authorities.

Greenhouse.tm is committed to protecting your privacy.
This privacy statement discloses what information we gather about you when you visit the www.greenhouse.tm Site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.

Collection of your Personal Information:

The personal information we collect may include your name, title, company or organization name, e-mail, phone. We may collect certain information about your visit, such as type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site.

Use of your Personal Information:

The personal information collected on this Site will be used to provide the services you have requested.
We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other Greenhouse.tm products and services.

Questions:

If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us using the Contact Us form.

We may occasionally modify this privacy statement. All such changes will be reflected on this web page.

The Green House was established in 1985 in Amsterdam, The Netherlands.

GREENHOUSE.tm
Keienbergweg 51
1101GA Amsterdam
The Netherlands

Tel. + 31207163834

shop@greenhouse.tm

VAT no:  NL 12506 0592 B01